The quality of our products is at the heart of who we are. If you are not completely satisfied with your purchase, we will be happy to exchange or refund any item purchased from Passion Félin within 30 days of the date of purchase, upon presentation of the original invoice. ​ All returned items must be in the same condition as at the time of sale. Boots, clothing and accessories may be tried on for size (inside only). Refunds will be made to the original form of payment only. Delivery charges are non-refundable. 100% Satisfaction Guaranteed (pet food) ​ Food and treats that do not meet 100% of your pet's expectations are eligible for an exchange or refund. To qualify; ​ the returned product must be in its original packaging contain more than 80% of the original amount be accompanied by the receipt. To return a product, you must return it by mail to the Passion Félin warehouse, only by Canada Post services, at 698 Boulevard Guimond Longueuil J4G 1T5. ​ You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return costs will be deducted from it. Depending on where you live, the time it takes to receive your exchanged product may vary. ​ If you are shipping an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.

SHIPPING AND DELIVERY POLICY We offer free shipping on orders over $49.99 before taxes in Quebec. Delivery times for Quebec are 3 to 10 business days during the COVID-19 period. Note that generally, we deliver within 5 working days. We guarantee that your package will be delivered to its destination! Under no circumstances will your package be delivered. The customer experience is very important to us. You can leave your comment on our Google page, if you enjoyed your shopping/home delivery experience.

The quality of our products is at the heart of who we are. If you are not completely satisfied with your purchase, we will be happy to exchange or refund any item purchased from Passion Félin within 30 days of the date of purchase, upon presentation of the original invoice. ​ All returned items must be in the same condition as at the time of sale. Boots, clothing and accessories may be tried on for size (inside only). Refunds will be made to the original form of payment only. Delivery charges are non-refundable. 100% Satisfaction Guaranteed (pet food) ​ Food and treats that do not meet 100% of your pet's expectations are eligible for an exchange or refund. To qualify; ​ the returned product must be in its original packaging contain more than 80% of the original quantity be accompanied by the receipt. To return a product, you must return it by mail to the Passion Félin warehouse, only by Canada Post services, at 698 Boulevard Guimond Longueuil J4G 1T5. ​ You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return costs will be deducted from it. Depending on where you live, the time it takes to receive your exchanged product may vary. ​ If you are shipping an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.

We accept order cancellation before the product is shipped or produced. If the order is canceled, you will get the full refund. We cannot cancel the order if the product has already been shipped. In case of refusal, we must reimburse you after deduction of the shipping costs. Returns (if applicable)

(if applicable)Once your return has been received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.Late or missing refunds ( if applicable)If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time for your refund to be received. officially posted. Then contact your bank. There is often some processing time before a refund is posted.